Insights
Cross-domain analytics charts for learning, people, and support — all consolidated in one place for your organization.
Insights brings together the analytics dashboards from Learning, People, and Support into a single tabbed view so administrators can monitor the health of their entire organization without switching sections.
To access these dashboards, navigate to Analytics > Insights in the Admin Portal sidebar.
1. Learning Insights
The Learning tab provides a high-level overview of course engagement, compliance health, and learning path progression across your tenant.
Key metrics displayed include:
- Enrollment Trend: A 12-month line chart tracking the volume of enrollments in both courses and learning paths, helping you identify peak training periods.
- Compliance Health: A critical donut chart showing the percentage of your mandatory compliance requirements that are "Healthy" (≥ 80%), "At Risk" (50–79%), or "Critical" (< 50%).
- Top Courses by Enrollment: A bar chart comparing total enrollments versus actual completions for your top 5 most popular courses.
- Learning Path Progress by Type: A breakdown of enrollment statuses (e.g., Onboarding, Compliance, Upskilling, Product) to show which categories of learning paths have the highest engagement.
2. People Insights
The People tab focuses on user adoption, engagement levels, and group-based performance.
Key metrics displayed include:
- User Growth: A 12-month trend line showing how many new users are being added to your platform each month.
- User Status Distribution: A donut chart providing a quick snapshot of your total users categorized by their current account status (e.g., Active, Pending Approval, Pending Email).
- Learner Engagement: A bar chart segmenting your active users based on their login recency: Active (≤ 30 days), Dormant (31–90 days), Inactive (> 90 days), and Never Logged In.
- Top Groups by Completion Rate: A ranking of your top 5 groups (e.g., departments or teams) based on their overall course completion percentage, useful for fostering friendly competition.
3. Support Insights
The Support tab provides visibility into the volume and resolution of internal support tickets submitted by your users.
Key metrics displayed include:
- Ticket Volume Trend: A 12-month line chart tracking how many support tickets have been submitted over time.
- Ticket Status Distribution: A simple donut chart breaking down your total tickets by their current status (Closed vs. Open).
- Issue Type Breakdown: A bar chart categorizing tickets by issue type (e.g., Certificate Issue, Password Reset, Technical Error), helping you identify recurring platform issues or areas where users need more guidance.
- Avg First Response Time: A 12-month trend chart showing how quickly your admin team is responding to new support requests, including the overall historical average.